At foodpanda, we take the promise of a pandastic experience very seriously, and we always want to offer our customers only the best possible service. Unfortunately, it sometimes happens that a delivery does not arrive on promised time or does not meet your expectations. For that reason, we’ve created “Panda is here for you” - a program, whose main goal is to prevent these inconveniences from happening.


High-quality restaurant offer - we choose our restaurants very carefully, with a watchful eye on the quality of the offered services. Share your opinion, and help us create the best choice of restaurants. Feel free to praise and recommend a restaurant to your friends or other customers by giving it a positive rating! If you happen to be disappointed with a restaurant, please rate it and/or contact us via phone +66 022509281 or send us an e-mail to [email protected] Your satisfaction is the most important aspect, and therefore we want to offer meals only from the restaurants, with which you are fully satisfied.
Do you miss on our platform one of your favourite restaurants? Let us know and we will do our best to add it as soon as possible. Do you miss on our platform one of your favourite restaurants? Let us know and we will do our best to add it as soon as possible.


Pandastic customer support - we are happy to solve any restaurant-related problem you might have for you. If you don’t have access to the Internet, give us a call and we can order your desired meal ourselves. Any call to our customer support will be handled by our awesome and always helpful Panda Heroes!


Your experience is important for us - in a case you weren’t satisfied with quality of the food, delivery time or the service, we are here to do everything in our powers to make things right!


Fast solution - we understand customer needs and we believe that every issue should be solved as fast as possible. That´s why our promise is to answer all of your emails within 1 working day.


Thank you for your support! Every feedback helps us improve our services. Call us any time at +66 022509281 or send us an e-mail to [email protected] .

 

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