We are foodpanda

foodpanda is world‘s #1 online food ordering platform (website and mobile app), where hungry customers can order food for home delivery from their favorite restaurants, based on their location. Currently we are operating in 40 countries across Asia, Europe, Latin America and Middle East and still expanding. We are part of Rocket Internet, the world’s largest internet platform, which includes companies Lazada and Zalora. We launched in Thailand in 2012 and we are now looking for talented and highly motivated individuals to help growing the business in Thailand.


 

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Please see the list of our openings now:


Senior Accounting Officer

Responsibilities:

  • Performs a variety of general accounting tasks in an accounting department
  • Verifying the accuracy of invoices and other accounting documents or record
  • Reconciles records with internal company employees and management, or external vendors or customers
  • Verifying the accuracy of invoices and other accounting documents or record
  • Assists in preparation of monthly management report and accompanying schedules, worksheets and narratives, including “Budget vs. Actual” variance reports. Assist in providing follow-up and documentation of significant variances
  • Assist with annual external audit and DOI examination. Complete requested materials. Assist in preparing assigned schedules for the annual and interim audit

Requirements:

  • 3-4 years of experience Able to work as a team
  • Required good level of spoken and written English to complete your profile
  • You are requested to be well-organized to imrove efficiency
  • Good level of Microsoft Excel is expected
  • Attention to detail is preferred
  • You show commitment and combine structured problem-solver ability with excellent analytical skills

What we offer?

  • A dynamic and challenging working environment
  • Extra steep learning curve
  • Responsibility from day one in a fast growing and global company
  • A vibrant and international team with diverse backgrounds
  • Regular company and team events

Interested applicants please send your CV with recent photo stating current and expected salary directly to [email protected] or call +66 61 823 7685


Finance Manager

Responsibilities:

  • Work directly with the Head of Finance and support them in interdisciplinary issues such as controlling and accounting
  • Manage the local finance team of 8 full-time employees, ensure proper maintenance of accounting records and reports, timely reporting to Group and local tax reporting
  • Assist Group in maintaining processes and proper control environment, and develop strategic, conceptual and operational solutions
  • Be responsible for the development, maintenance and optimization of the existing reporting system, as well as preparation and analysis of performance reports and ad-hoc analyzes for the management and investors

Requirements:

  • You successfully completed your study of Economics or Business preferably with focus on finance (controlling and accounting)
  • You have already gained at least 4 years relevant work experience in either a corporate role, or preferably Big 4 audit firm with industry experience
  • Sound knowledge of accounting, IFRS and local Thailand tax regulations are a must
  • Openness, flexibility, high performance motivation and a willingness to work independently characterize you
  • Proven managerial skills leading a small team complement your profile
  • You possess a hands-on mentality, a highly analytical and structured way of working and logical thinking skills
  • Moreover, you feel confident with accounting software and all MS-Office programs, especially Excel. Fluent English and Thai skills complete your profile
  • You show commitment and combine structured problem-solver ability with excellent analytical skills

What we offer?

  • A dynamic and challenging working environment
  • Extra steep learning curve
  • Responsibility from day one in a fast growing and global company
  • A vibrant and international team with diverse backgrounds
  • Regular company and team events

Interested applicants please send your CV with recent photo stating current and expected salary directly to [email protected] or call +66 61 823 7685



Recruitment Executive

Responsibilities:

  • Handles all the end to end recruitment and facilitates the Recruitment and selection process
  • Perform searches and direct approach for qualified candidates according to relevant job criteria and utilize various effective channels and tools to attract best fit candidates
  • Preparing the employment contract
  • Maintain and updated the data record of new hire employees
  • Other assigned by supervisor

Requirements:

  • Required good level of spoken and written English to complete your profile
  • You are requested to be well-organized to improve efficiency
  • Excellent communication skills
  • You show commitment and combine structured problem-solver ability with excellent analytical skills

What we offer?

  • A dynamic and challenging working environment
  • Extra steep learning curve
  • Responsibility from day one in a fast growing and global company
  • A vibrant and international team with diverse backgrounds
  • Regular company and team events

Interested applicants please send your CV with recent photo stating current and expected salary directly to [email protected] or call +66 61 823 7685


Call Center / Customer Service Agents (Speak English Fluently)

URGENTLY REQUIRED FOR IMMEDIATE START!

 

  • Full time and Part time position available
  • Call Center Agent / Customer Service
  • Do you love food?
  • Are you a bubbly person who likes to chat and talk on the phone?
  • Do you have a passion for great customer service?
  • Do you like to work in a fun international environment?
  • If you answer YES to all these questions, then you are invited to apply and join our team!

Your Role:

  • Answering customer enquiries, primarily over the telephone and chat services
  • Processing orders by transmitting it to the restaurants through phone or email in a swiftly manner
  • Assisting customers in placing their order online, providing information on restaurants, cuisines, and giving recommendations when necessary
  • Improving customer experience by assisting customers from order, tracking, delivery and follow up.
  • Providing personalized customer service of the highest level

Who are you?

  • Clear and precise speaking skills with a friendly demeanor
  • Ability to demonstrate effective interaction with customers in a friendly, courteous, and informative manner
  • Service minded
  • Flexibility to work in rotating shifts
  • Good knowledge in MS Office applications and Google docs
  • Fluent in Thai and good level of spoken and written English

What we offer?

  • Attractive Salary & benefits (Total monthly salary up to 20 000 THB)
  • Fun, casual and relax working atmosphere
  • International mindset, close coordination with management. Great career opportunities in a fast-growing eCommerce company

Interested applicants please send your CV with recent photo stating current and expected salary directly to [email protected] or call +66 61 823 7685

 


Dispatcher(English required)

URGENTLY REQUIRED FOR IMMEDIATE START!

 

  • Full time and Part time position available
  • Call Center Agent / Customer Service
  • Do you love food?
  • Are you a bubbly person who likes to chat and talk on the phone?
  • Do you have a passion for great customer service?
  • Do you like to work in a fun international environment?
  • If you answer YES to all these questions, then you are invited to apply and join our team!

Your Role:

  • Dispatching order, assigning them to the drivers
  • Assisting drivers in finding the right location, providing information on restaurants and customers
  • Improving customer experience by improving our delivery service and managing the delivery process
  • Providing personalized customer service of the highest level
  • Provide consolidation of money with drivers after the delivery
  • Fill in the money report
  • Conduct proper tracking of the finance

Who are you?

  • Able to work under pressure
  • Ability to demonstrate effective interaction with the team in a friendly, courteous, and informative manner
  • Service minded
  • Flexibility to work in rotating shifts
  • Good knowledge in MS Office applications and Google docs
  • Fluent in Thai and good level of spoken and written English

What we offer?

  • Attractive Salary & benefits (Total monthly salary up to 18 000 THB)
  • Fun, casual and relax working atmosphere
  • International mindset, close coordination with management. Great career opportunities in a fast-growing eCommerce company

Interested applicants please send your CV with recent photo stating current and expected salary directly to [email protected] or call +66 61 823 7685

 


Sales Representative

URGENTLY REQUIRED FOR IMMEDIATE START!

 

Is this for you?

Do you have any experience with sales, cold-calling, or sales support? Are you talkative and persuasive? If you answered at least once YES, you should read further- we have amazing option for you to learn from international team of sales reps. What kind of person should you be?

What kind of person you should be?

You are able to understand and meet the needs of our potential partners and immediately build a trust relationship. Entrepreneurial profile with demonstrated leadership experience Social character with a positive attitude towards new challenges and a hands-on mentality. Have a “can do” and “hands on” attitude, with lots of drive and willingness to learn new things, with the ability to work under pressure and reach targets. Taking part in the development of a very exciting, fast-growing global company.

To be in full control of your tasks, you should bring experience with the following methods:

  • Prior experience in cold-calling / sales support / inside sales
  • Good English language skills
  • Japanese language is a plus
  • Capacity to establish and follow own schedule
  • Business understanding and quick learning
  • High energy and motivation
  • Excellent communication skills

What we offer?

  • Attractive Salary & bonus (depends on the the performance- you can earn up to 90,000 THB/month)
  • Fun, casual and relax working atmosphere
  • International mindset, close coordination with management. Great career opportunities in a fast-growing eCommerce company

Interested applicants please send your CV with recent photo stating current and expected salary directly to [email protected] or call +66 61 823 7685

 


Operations Analyst – Vendor Management/Customer Care/Delivery

Responsibilities:

Operation Analysts at www.foodpanda.co.th are responsible for setting up operations, establishing processes and running the day-to-day management of riders and customer service. As a passionate team member, you will be fully responsible for your area and report directly to the top level management. At the same time, you will become part of our international network and highly skilled team. You have the chance to gain an inside perspective of our fast growing business by receiving high responsibilities and by taking over your own leadership.

  • Responsible for setting up operations, establishing processes and running the day to day management of our portfolio of thousands of vendors all across Thailand
  • Responsible for handling and improving operations of dozens of riders
  • Prepare and analyze large data set to identify operational bottlenecks or growth opportunities
  • Support account management in developing, identifying and attacking problem areas for vendors
  • Ensure local implementation of global projects
  • Constantly work towards improving customer experience

Requirements:

  • Degree from top university in Economics, Finance, Engineering or similar
  • 1 to 5 years work experience in consulting, banking, logistics or operations
  • Excellent analytical skills, ability to structure thinking and build efficient processes
  • Strong Microsoft Office Excel skills. Knowledge of SQL or programming language is a plus
  • Willingness to learn new things and improve ways of working
  • Strong communication skills and ability to work in teams
  • Fluency in English

Interested applicants please send your CV with recent photo stating current and expected salary directly to [email protected] or call +66 61 823 7685


Operations Analyst (internship) – Vendor Management/Customer Care/Delivery

Responsibilities:

Operation Analysts at www.foodpanda.co.th are responsible for setting up operations, establishing processes and running the day-to-day management of riders and customer service. As a passionate team member, you will be fully responsible for your area and report directly to the top level management. At the same time, you will become part of our international network and highly skilled team. You have the chance to gain an inside perspective of our fast growing business by receiving high responsibilities and by taking over your own leadership.

  • Responsible for setting up operations, establishing processes and running the day to day management of our portfolio of thousands of vendors all across Thailand
  • Responsible for handling and improving operations of dozens of riders
  • Prepare and analyze large data set to identify operational bottlenecks or growth opportunities
  • Support account management in developing, identifying and attacking problem areas for vendors
  • Ensure local implementation of global projects
  • Constantly work towards improving customer experience

Requirements:

  • Studying at top university in Economics, Finance, Engineering or similar
  • Previous internships in consulting, banking, logistics or operations is a plus
  • Excellent analytical skills, ability to structure thinking and build efficient processes
  • Strong Microsoft Office Excel skills. Knowledge of SQL or programming language is a plus
  • Willingness to learn new things and improve ways of working
  • Strong communication skills and ability to work in teams
  • Fluency in English

Interested applicants please send your CV with recent photo stating current and expected salary directly to [email protected] or call +66 61 823 7685


Operations - Head of Delivery

Responsibilities:

We are currently looking for a Head of Delivery who will manage our delivery team - our face to customers. In this role, you will help to expand the business and improve our performance with a strong focus on delivery operations. Your tasks will include five key pillars: rider capacity planning, rider app rollout, rider performance, recruitment of riders and rider payment.

Requirements:

  • You successfully completed your study of Economics, Business Administration or Engineering
  • You have gained experience in last mile delivery or real time delivery with an e-commerce startup or a logistics company.
  • You are analytical, hands-on and have gained 2-3 years of leadership experience.
  • You have managed a team before and have learnt how lead a large fleet of riders.
  • You have the ability to independently define new city expansion strategies (with regards to delivery) by identifying local needs, increasing rider efficiency and improving capacity planning.
  • Experience in training riders and route optimization is a requirement for this position.
  • You have strong communication skills, are structured and besides speaking the local language, you possess strong English language skills.

Interested applicants please send your CV with recent photo stating current and expected salary directly to [email protected] or call +66 61 823 7685


Operations - Head of Vendor Management

Responsibilities:

We are currently looking for a Head of Vendor Management who will monitor and optimize our supply of restaurants. You will help to expand and improve the business by continuing to build and automate our vendor management processes. Your tasks will include five main pillars: vendor performance, vendor automation, vendor optimization, vendor invoicing and communication to vendors and customers.

Requirements:

  • After successfully graduating from a top University with an Engineering degree and ideally experience in a top international consulting/advisory company, you have gained a profound understanding of Operations.
  • You have a technical understanding and strong knowledge of how to setup, integrate and scale software tools for vendor management.
  • You know how to monitor and develop a portfolio of accounts while simultaneously leading a team of 5+ people.
  • You have the ability to independently identify ways to improve our supply of vendors, monitor vendor KPIs, and motivate vendors to improve their performance.
  • You have strong leadership and communication skills and are able to coordinate with local and global management in order to ensure that the efforts of all stakeholders are aligned.
  • You have excellent analytical skills which will help drive foodpanda's vendor operations.
  • Very good knowledge of English and the local language is a must.

Interested applicants please send your CV with recent photo stating current and expected salary directly to [email protected] or call +66 61 823 7685


Telesales Executive

Responsibilities:

Tele Sales Executive at www.foodpanda.co.th are the face of the company, and therefore the most important person in the team. As a passionate team member, you will be fully responsible for gathering information about restaurants, café, other F&B Services as our future partner.

  • As a Tele Sales Executive you will work as a member of our B2B sales team and will be responsible for the execution of our sales coverage plan.
  • Your role will include making contact with and closing of contracts with new restaurants via telephone, with full responsibility for your targets.
  • You will use state-of-the-art sales management tools to provide regular reporting at management level.
  • You will develop familiarity with each restaurant’s business, including but not limited to: services, customer demographics, ratings, points of competitive differentiation, economic model, and revenue and profit drivers.

Requirements:

  • Excellent communication skills, are confident and outgoing.
  • Have gained 1-3 year of experience in a B2B inside sales role.
  • Have a clear speaking voice that allows you to explain our product over the phone.
  • Know how to learn from a sales script and make it your own.
  • When challenged, you can adequately respond to concerns of your counterpart during a discussion.
  • Enjoy working with others, and represent our company in a positive way.
  • Active English

Interested applicants please send your CV with recent photo stating current and expected salary directly to [email protected] or call +66 61 823 7685


Account Manager

Responsibilities:

Account Management at www.foodpanda.co.th is among the most challenging, yet fascinating position in the company, and one of the most role in the company. As a passionate team member, you will be fully responsible for the relationship with our restaurant partners, bringing them more orders while ensuring the highest quality of service.

 

  • Manage restaurant development, identify and attack problem areas, and build a strong relationship for continuous success
  • Marketing: Negotiate deals, exclusivity, implement branding, sell packaging, to improve foodpanda visibility and develop their online takeaway orders
  • Sales: Offer new services, premium access, renegotiate commission, expand business. Act as a salesperson to improve services to the restaurants growing revenues at the same time
  • Be part of the most and fastest growing F&B startup in Thailand

Requirements:

 

  • Excellent communication, analytical and organizational skills
  • Understanding of the commercial gains that come from fantastic service and of great relationship
  • Previous experience as account manager, sales or analyst. Young graduates also welcome
  • Willingness to learn new things and improve ways of working
  • Fluent English
  • Strong computer skills (experience with CRM tool is a plus)
  • Enjoy working with others, and represent our company in a positive way.

Interested applicants please send your CV with recent photo stating current and expected salary directly to [email protected] or call +66 61 823 7685


Project Manager B2B / Corporate Sales

Responsibilities:

Leading B2B Operations at www.foodpanda.co.th is a unique opportunity to help drive continuous growth through corporate ordering. In this role, you will have to build our offer from scratch, build a network of corporate customers, ensure top quality customer service for these customers, and find innovative solutions to suit their needs best. You will encounter numerous various situations making every single day different than the previous one.

 

  • Sales: Develop a network of corporate customers, negotiate agreements with them and support them in making first purchases
  • Product Development: Build the offer, implement solutions in our system and ensure proper roll out of global new solutions
  • Restaurant relationship: Negotiate deals, exclusivity, new products, priority for your customer, with foodpanda preferred partners
  • Customer Experience: Follow up orders and ensure the best customer experience – plan peak orders in advance, arrange capacity with operations, solve issues
  • Leadership: You will need to interact and get support from all teams in the organization
  • Process order and manage relationship with hundreds of restaurants across Thailand
  • Ensure that processes are followed and bring in new ideas for improvement
  • Be part of the most and fastest growing F&B startup in Thailand

Requirements:

 

  • Excellent communication skills, analytical and organization skills
  • Ability to take initiative, coordinate multiple stakeholders
  • Excellent computer skills and willingness to constantly improve and learn new things
  • Fluency in English
  • Track record of academic excellence and degree in Engineering, Business, Mathematics, or similar
  • 2 to 5 years of project management/consulting/banking experience. Remuneration based on experience

Interested applicants please send your CV with recent photo stating current and expected salary directly to [email protected] or call +66 61 823 7685


Junior Customer Relationship Manager

Responsibilities:

  • Drive local CRM initiatives affiliated with customer segmentation, communication, lifecycle management, engagement, retention and maximizing lifetime value
  • Work closely with channel management and analysis teams to monitor performance and drive necessary changes to boost performance on an ongoing basis
  • Maintain constant communication with global CRM managers to localize global campaigns, define new strategies and campaigns suited to local requirements

Requirements:

  • Recent business school graduate
  • Strong result-orientation, sense of numbers and project management skills
  • Effective communicator and solution orientated
  • Fast-learner and team player
  • Able to work independently and detail-orientated

What we offer:

  • Modern and spacious office in the heart of Bangkok
  • A vibrant and international team
  • Regular company and team events
  • Responsibility from day one in a fast growing and global company

Up for a challenge?

We are looking forward to receiving your application including your potential start date in English! Please send your CV with recent photo stating current and expected salary directly to [email protected] or call +66 61 823 7685

 


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